Refund policy

At Habl Mart, customer satisfaction is important to us. We want you to shop with confidence and receive your order in good condition.

Please read our Return & Refund Policy carefully before placing your order.

1. Return Eligibility

You may request a return if:

• You received a wrong product.

• The product is damaged or defective upon delivery.

• The product received is significantly different from the product shown or described on our website.

• Your order is incomplete or an item is missing.

Return requests must be submitted within 7 days of receiving your order.

2. Unboxing Video

For damaged, incorrect or missing-item claims, we strongly recommend recording a clear unboxing video from the moment you open the parcel.

The video should clearly show:

• The package before opening.

• The shipping label.

• The complete unboxing process.

• The product and any visible damage or issue.

An unboxing video helps us verify the issue and process your claim faster.

3. Items That Cannot Be Returned

For hygiene, safety and quality reasons, the following items may not be eligible for return:

• Products that have been used, opened or altered.

• Products damaged after delivery due to customer handling.

• Products without their original packaging or accessories.

• Products returned after the eligible return period.

• Products purchased during certain clearance or non-returnable promotions, where clearly mentioned on the product page.

4. Return Process

To request a return, please contact our customer support through WhatsApp and provide:

Order Number
Customer Name
Phone Number
Reason for Return
Clear photos/video of the product and packaging

Our team will review your request and guide you through the return process.

Please do not send any product back before receiving return instructions from Habl Mart.

5. Refund Policy

Once the returned product is received and inspected, we will inform you whether your refund request has been approved.

If approved, the refund will be processed according to the original payment method or another mutually agreed payment method.

For Cash on Delivery orders, the refund may be processed through an available digital payment method after verification.

Refund processing time may vary depending on the payment method and verification process.

6. Exchange

If you receive a wrong, damaged or defective product, Habl Mart may offer a replacement/exchange where the same product is available.

If the replacement is unavailable, a refund or another suitable solution may be offered.

7. Return Shipping Charges

If the return is due to an error on our part, such as receiving the wrong or defective product, Habl Mart may cover the applicable return shipping cost.

For returns that are not caused by an error or defect, return shipping charges may be the customer's responsibility.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order may be subject to our return procedure.

9. Important Notice

Please check your parcel carefully when you receive it. If you notice any visible damage to the package, please inform the courier and contact Habl Mart as soon as possible.

Habl Mart reserves the right to review and verify every return or refund request before approval.

Our Promise

We aim to handle every genuine return and refund request fairly and efficiently.

Your satisfaction and trust are important to us.

Habl Mart — Shop with Confidence.